Customer Care

Customer Care

Our primary company goal is total customer satisfaction with our service provision. We aim to achieve this by providing the highest level of service and care to our customers that we can.

We believe our customers should be treated fairly, without discrimination and that our services should be delivered in a sensitive manner which causes the least amount of disruption and inconvenience for them.

At the end of any works we have conducted we provide a customer comment card which allows our customers to provide feedback too us. This allows us to continually monitor and improve our service provision.

Our customer promises are:

  • Deal with customers honestly, fairly and politely.
  • Be trustworthy and reliable and respect confidentiality.
  • Consider the customer's needs and environment and provide the appropriate care.
  • Keep appointments on time and respond quickly and in a helpful manner.
  • Arrive and finish at the agreed times.
  • Be professional; wear our corporate branded uniform, which should always be clean and presentable.
  • Always be efficient and effective to ensure best value for the customer.
  • Always deliver what we say we will, with minimum disruption.
  • Meet our deadlines and keep the customer informed of progress.
  • When we cannot provide exactly what someone wants, be innovative and suggest alternatives.
  • Apologise if things go wrong and do our best to put things right.
  • Listen to feedback, act on it and respond.

Pre-Paint Repairs

Our in house Repairs division conducts all our own prior to paint repairs in a timely and cost effective manner, this is conducted seamlessly with our painting division.

Internal Decoration

We are able to apply a range of internal paint finishes and decorating coverings supplied by various manufacturers, in order to best meet your needs.

Exterior Decoration

We undertake all categories of external decoration: from a single private domestic home, to painting partnership schemes involving upwards of 2000 properties per year.